Shipping Policy

Last Updated: August 18, 2026

At Novizo, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how we process and deliver your purchases.

1. Order Processing

• Orders are normally processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• In some cases, we may contact you to confirm your order before shipping.

• Once your order has been shipped, you may receive shipping or tracking information where available.

2. Delivery Time

Estimated delivery times may vary depending on your location and the courier service.

For orders within Pakistan, delivery generally takes approximately 3–7 business days after dispatch.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, public holidays, courier issues, incorrect address information, high order volumes, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Any promotional free-shipping offer will be subject to the terms and conditions specified at the time of the offer.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount to the courier upon delivery.

Customers are responsible for providing a valid phone number and complete delivery address when placing a COD order.

5. Order Tracking

Where tracking is available, tracking details may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the courier receives your package.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of an incorrect, incomplete, or unavailable address or contact information, additional delivery charges may apply for re-shipping.

7. Delayed or Lost Shipments

If your order is delayed, please contact Novizo Customer Support with your order number.

We will work with the relevant courier service to investigate the shipment.

Novizo is not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, public holidays, strikes, courier disruptions, or other unforeseen events.

8. Damaged Packages

If your package arrives visibly damaged, please contact Novizo as soon as possible.

Where possible, take clear photographs or videos of the package and product before opening or immediately after receiving the order. This may help us investigate the issue with the courier.

9. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and clear photographs or other relevant information so that we can review the issue.

Approved cases will be handled according to our Return & Refund Policy.

10. Delivery Attempts

The courier may make one or more delivery attempts depending on its applicable procedures.

If the customer is unavailable or refuses to accept the order, the package may be returned to Novizo.

Any additional shipping or re-delivery charges may be the customer's responsibility where applicable.

11. International Shipping

International shipping availability, delivery times, and charges may vary depending on the destination country.

Where international shipping is offered, the customer may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country.

12. Policy Changes

Novizo reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with the updated date.

13. Contact Us

If you have any questions about shipping or delivery, please contact Novizo Customer Support through the contact details provided on our website.

Thank you for shopping with Novizo.